Effective Date: June 29, 2026

Privacy Notice

Softscale Marketing ("Softscale Marketing," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

Visit https://softscalemarketing.com
Schedule a consultation through our online booking page
Contact us through our website
Request information regarding our services
Communicate with us by email, phone, SMS, or other methods

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

Full Name
Email Address
Mobile Phone Number
Business Name
Website URL
Information you provide during your consultation request
Appointment scheduling information

We may also automatically collect:

IP Address
Browser Type
Device Information
Website Usage Data
Cookies
Analytics Information

How We Use Your Information

We use your information to:

Respond to your inquiries
Schedule consultations
Confirm appointments
Send appointment reminders
Provide Zoom meeting information
Respond to customer support requests
Manage scheduling and rescheduling requests
Improve our website and services
Comply with legal obligations

SMS Communications

If you voluntarily provide your mobile phone number through our consultation booking page or website and expressly consent to receive SMS messages, Softscale Marketing may send transactional and customer care text messages regarding your existing inquiry or scheduled consultation.

These messages may include:

Consultation confirmations
Appointment confirmations
Appointment reminders
Scheduling updates
Rescheduling notifications
Zoom meeting information
Customer support communications
Responses to your inquiries

Message Frequency

Message frequency varies depending on your interaction with Softscale Marketing.

Message & Data Rates

Message and data rates may apply.

Opt-Out

Reply STOP at any time to unsubscribe from future SMS messages.

Assistance

Reply HELP for assistance or contact us at:

[email protected]

Consent

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

SMS Privacy Commitment

SMS consent and mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share your information only with trusted service providers who assist us in operating our business and delivering the services you have requested, including appointment scheduling, customer relationship management (CRM), and SMS delivery providers.

These providers are contractually required to protect your information and may only use it to perform services on our behalf.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers that assist in operating our business, including:

Website Hosting Providers
CRM Providers
Appointment Scheduling Platforms
SMS Service Providers
Analytics Providers
Payment Processors (if applicable)

We may also disclose information when required by law or to protect our legal rights.

Cookies & Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Remember user preferences
Measure website performance

You may disable cookies through your browser settings.

Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When no longer required, information is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw your consent for SMS communications

You may opt out of SMS messages at any time by replying STOP.

Children's Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request access to or deletion of your personal information, subject to applicable legal exceptions.

Requests may be submitted to:

[email protected]

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated Effective Date.

Softscale Marketing

Operated by Ahmad Shatnawi

California, United States

Website: https://softscalemarketing.com

Email: [email protected]

This version is purpose-built for a Customer Care A2P campaign. It removes references to marketing SMS, keeps the SMS disclosures consistent with your booking flow, includes the standard carrier language about message frequency, rates, HELP/STOP, consent not being a condition of purchase, and explicitly states that SMS consent and phone numbers are not shared for marketing purposes. The key is to ensure your booking page checkbox, Terms of Service, Privacy Policy, A2P use case description, and sample SMS messages all describe the same workflow.